Operations Admin & Data Insights Lead

FedEx Group; Sikeston, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operations, including linehaul, records management, and customer service. You will handle damaged and misaddressed parcels to improve delivery times and act as the first point of contact for customer inquiries.

The role emphasizes data entry, reporting, and collaboration with management for audits and DOT documentation, while ensuring accurate scan statuses and timely parcel handling.

Qualifications

• High school diploma or GED required.
• Minimum four years of customer service, clerical, or related experience.
• Experience in dock operations or distribution center preferred.

Responsibilities

• Provide clerical support including filing, copying, faxing, emailing, and phone coverage.
• Enter and review data across systems to support operations.
• Prepare reports for management.
• Serve as frontline customer service to resolve inquiries.
• Assist with audits and DOT files.
• Track metrics and prepare weekly management reports.
• Coordinate with drivers and ICs to ensure timely deliveries.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operations, including linehaul, records management, and customer service. You will handle damaged and misaddressed parcels to improve delivery times and act as the first point of contact for customer inquiries.

The role emphasizes data entry, reporting, and collaboration with management for audits and DOT documentation, while ensuring accurate scan statuses and timely parcel handling.