Eye Surgery Concierge & Scheduler

American Vision Partners; Scottsdale (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Opportunity for growth

Job summary

American Vision Partners seeks a Specialty Surgery Counselor to guide patients through the surgery process and ensure a smooth, exceptional experience. You will schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery in a fast-paced setting.

The role emphasizes attention to detail, multitasking, and strong communication skills as you support patients from initial consult through post-operative steps, Monday–Friday schedule, and collaboration with

Qualifications

• High School Diploma or GED required.
• At least one year experience in medical field and counseling of surgical patients preferred.
• Experience in ophthalmology or optometry preferred.
• Excellent verbal and written communication skills.
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
• Flexible schedule Monday-Friday.

Responsibilities

• Counsels patients for surgery by providing clear, concise details about what to expect.
• Reviews all surgery paperwork with patients; consent for procedures.
• Schedules all pertinent appointments, as appropriate by specialty: pre-operative and post-operative appointments to include the return appointment to the co-managing doctor.
• Fills surgeon’s schedules to capacity and knows appropriate steps to take to try to fill the day.
• Follows up on canceled procedures and patients who no show on day of procedure in which the case has not been rescheduled.
• Ensures all patient out of pocket money owed is collected prior to surgery (copays, coinsurance, deductible, premium lens, etc.).
• Prepares surgical charts, labels documents with appropriate surgical paperwork.
• Helps maintain referring provider relationships.
• Helps create a quality patient experience.
• Maintains patient confidentiality at all times.

Skills

Communication skills

Detail oriented

Multi-tasking

Flexible schedule

Education

High School Diploma or GED

Job description

American Vision Partners seeks a Specialty Surgery Counselor to guide patients through the surgery process and ensure a smooth, exceptional experience. You will schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery in a fast-paced setting.

The role emphasizes attention to detail, multitasking, and strong communication skills as you support patients from initial consult through post-operative steps, Monday–Friday schedule, and collaboration with