Ophthalmology Front Desk Specialist — Patient Experience

ReFocus Eye Health; Cherry Hill Township (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive 401(k) with matching

Comprehensive health, dental, and vis

Disability and life insurance

Flexible spending account

Generous paid time off

Job summary

ReFocus Eye Health in New Jersey is seeking a friendly Front Desk Representative to be the welcoming face of our multi-specialty ophthalmology group. You will manage check-ins, schedule appointments, and handle patient questions with clarity and care.

This in-person role requires excellent communication, accuracy in data entry, and the ability to work in a fast-paced setting across multiple locations. Benefits include competitive health plans, a 401(k) with matching, and generous PTO.

Qualifications

• Must have experience in a medical administrative role with knowledge of medical terminology and office procedures.
• High school diploma or equivalent is required.
• Excellent communication and patient service skills.
• Ability to thrive in a fast-paced, multi-location environment.

Responsibilities

• Greet patients and manage check-ins/check-outs with warmth and accuracy.
• Schedule appointments, manage provider schedules, and coordinate workflow.
• Answer calls, manage messages, verify patient information, and maintain records.
• Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Address patient concerns and advocate for a positive experience.
• Collaborate with providers, clinical and administrative staff, and external partners.

Skills

Customer service

Communication

Data entry

Teamwork

Fast-paced environment

Reliability

Education

High school diploma or equivalent

Job description

ReFocus Eye Health in New Jersey is seeking a friendly Front Desk Representative to be the welcoming face of our multi-specialty ophthalmology group. You will manage check-ins, schedule appointments, and handle patient questions with clarity and care.

This in-person role requires excellent communication, accuracy in data entry, and the ability to work in a fast-paced setting across multiple locations. Benefits include competitive health plans, a 401(k) with matching, and generous PTO.