Ophthalmology Front Desk Specialist | Patient Concierge & Scheduling

ReFocus Eye Health; Rhode Island; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Disability and life insurance

FSA

Paid time off

Job summary

ReFocus Eye Health is seeking a friendly Front Desk Representative to be the welcoming face of our ophthalmology group. You will greet patients, check-in/out, verify information, and answer questions, ensuring a smooth clinic experience.

In this in-person role, you will manage appointment scheduling, handle calls, and coordinate with providers. A high school diploma and strong customer service are required; prior medical admin experience and EMR familiarity are a plus.

Qualifications

• Experience in a medical administrative role is preferred.
• Strong customer service and communication abilities required.
• Proficiency with data entry and basic computer tasks.

Responsibilities

• Greet patients and manage check-ins/check-outs with warmth.
• Schedule appointments and coordinate provider calendars.
• Answer calls, manage messages, and verify patient information.
• Collect co-pays and assist with front-desk financial tasks.
• Maintain accurate patient records and support team communication.

Skills

Customer service

Communication skills

Data entry

Medical terminology

Teamwork

Education

High school diploma or equivalent

Tools

EMR familiarity

Job description

ReFocus Eye Health is seeking a friendly Front Desk Representative to be the welcoming face of our ophthalmology group. You will greet patients, check-in/out, verify information, and answer questions, ensuring a smooth clinic experience.

In this in-person role, you will manage appointment scheduling, handle calls, and coordinate with providers. A high school diploma and strong customer service are required; prior medical admin experience and EMR familiarity are a plus.