Multi-Location Ophthalmology Front Desk Specialist

ReFocus Eye Health; West Orange (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Disability and life insurance

Flexible spending account

Generous paid time off

Job summary

ReFocus Eye Health in West Orange, NJ is seeking a friendly Front Desk Representative to greet patients, check-in/check-out, and answer questions, ensuring a smooth patient experience in a busy ophthalmology practice.

You will manage appointments, coordinate provider schedules, verify patient information, and handle calls and messages with accuracy. The role emphasizes teamwork, excellent customer service, and reliable data entry using our EMR and office systems.

Qualifications

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Responsibilities

• Be the Patient's First Point of Contact: Greet patients warmly, manage check-in/check-outs, and answer their questions with clarity and compassion.
• Masterful Scheduling & Coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert Communication & Organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial Accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem Solving & Patient Advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
• Team Collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

Skills

Customer service

Communication

Data entry

Medical terminology

Teamwork

Education

High school diploma or equivalent

Tools

EMR software

Scheduling software

Job description

ReFocus Eye Health in West Orange, NJ is seeking a friendly Front Desk Representative to greet patients, check-in/check-out, and answer questions, ensuring a smooth patient experience in a busy ophthalmology practice.

You will manage appointments, coordinate provider schedules, verify patient information, and handle calls and messages with accuracy. The role emphasizes teamwork, excellent customer service, and reliable data entry using our EMR and office systems.