Ophthalmology Front Desk Specialist: Patient Care & Scheduling

ReFocus Eye Health; East Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

ReFocus Eye Health in Connecticut seeks a Front Desk Medical Receptionist to be the welcoming first point of contact for patients. You will manage check-in/check-out, confirm insurance, schedule appointments, and maintain accurate demographics in the EMR.

The role emphasizes excellent customer service, data entry, active listening, and the ability to multitask in a busy ophthalmology practice. Bilingual Spanish is a plus, ophthalmology experience welcome but not required.

Qualifications

• Willingness to learn new skills as required by the practice
• Available to work Monday through Friday, with occasional Saturdays
• Excellent data entry and typing accuracy
• Superb customer service and interpersonal skills
• Excellent written and verbal communication
• Strong organizational skills and ability to maintain confidentiality

Responsibilities

• Identify patients’ needs, clarify information, research issues and provide solutions
• Route calls to appropriate resources
• Enter new patient information into EMR and verify demographics
• Update existing patient information in the EMR
• Scan documents into the patient chart
• Schedule appointments and manage calendar
• Verify insurance benefits and co-payments
• Check-in and check-out patients
• Collect copayments and balances
• Identify and escalate priority issues
• Assist with mail distribution and flow of correspondence
• Maintain a welcoming and professional front desk environment

Skills

Customer service

Data entry

Active listening

Communication

Multitasking

Bilingual Spanish

Job description

ReFocus Eye Health in Connecticut seeks a Front Desk Medical Receptionist to be the welcoming first point of contact for patients. You will manage check-in/check-out, confirm insurance, schedule appointments, and maintain accurate demographics in the EMR.

The role emphasizes excellent customer service, data entry, active listening, and the ability to multitask in a busy ophthalmology practice. Bilingual Spanish is a plus, ophthalmology experience welcome but not required.