Ophthalmology Front Desk Specialist | Patient Care & Admin

Frantz EyeCare; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401 K

Paid time off

Employee discounts

Job summary

Frantz EyeCare in Fort Myers, FL is seeking a dedicated Medical Secretary to be the first point of contact for patients at the ophthalmology front desk. You will deliver excellent customer service, manage schedules, and maintain a welcoming, organized reception area.

The role emphasizes HIPAA confidentiality, accurate data entry, and a friendly, professional demeanor. No nights or weekends; full-time position with strong team support.

Qualifications

• Greet patients and visitors in person or by phone.
• Respond to patient inquiries in person or by phone.
• Keep the reception area clean and organized.
• Update patient demographics and ensure HIPAA confidentiality.
• Check address, phone, insurance, and DL on file.
• Scan documents and protect PHI.

Responsibilities

• Welcome and assist patients at the front desk.
• Manage patient inquiries and schedule appointments.
• Maintain a tidy reception area and organize front-desk operations.
• Process new patient information and updates to records.
• Ensure PHI confidentiality and HIPAA compliance.

Skills

Customer service

Phone etiquette

HIPAA compliance

Administrative skills

Organizational skills

Job description

Frantz EyeCare in Fort Myers, FL is seeking a dedicated Medical Secretary to be the first point of contact for patients at the ophthalmology front desk. You will deliver excellent customer service, manage schedules, and maintain a welcoming, organized reception area.

The role emphasizes HIPAA confidentiality, accurate data entry, and a friendly, professional demeanor. No nights or weekends; full-time position with strong team support.