Ophthalmology Front Desk Specialist — Patient Concierge

Eye Associates of Plantation; Plantation (FL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

On-the-job training

Paid time off

Job summary

Eye Associates of Plantation is seeking a friendly, professional receptionist to join our busy ophthalmology practice. You will be the first point of contact for patients, ensuring a welcoming check-in experience and smooth check-out.

Responsibilities include greeting patients, answering phones, scheduling, verifying insurance, maintaining records in EMR/EHR, and supporting front desk tasks. Experience in healthcare front desk and strong communication are preferred; bilingual a plus.

Qualifications

• High School Diploma or equivalent; associate or bachelor's degree preferred.
• 1–2 years of front desk or provider relations experience.
• Strong interpersonal and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Knowledge of EMR/EHR systems and Microsoft Office Suite.
• Strong customer service orientation and communication skills.
• Bilingual skills preferred but not required.

Responsibilities

• Greet and assist patients, clients, and visitors with professionalism and courtesy.
• Answer multi-line phones, direct calls appropriately, and respond to inquiries.
• Schedule appointments and verify insurance information as needed.
• Update and maintain patient and referral information in the electronic records system.
• Prepare and deliver marketing materials, updates, or announcements to referring offices when needed.
• Assist with front desk administrative duties and special projects as assigned.
• Represent the practice professionally at all times in the community and with external partners.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Organizational skills

EMR/EHR familiarity

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Eye Associates of Plantation is seeking a friendly, professional receptionist to join our busy ophthalmology practice. You will be the first point of contact for patients, ensuring a welcoming check-in experience and smooth check-out.

Responsibilities include greeting patients, answering phones, scheduling, verifying insurance, maintaining records in EMR/EHR, and supporting front desk tasks. Experience in healthcare front desk and strong communication are preferred; bilingual a plus.