Ophthalmology Front Desk Specialist — Patient Concierge

Eye Associates of Plantation

Plantation (FL)

On-site

USD 26,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Dental insurance

Health insurance

On-the-job training

Paid time off

Job summary

Eye Associates of Plantation is seeking a friendly, professional receptionist to join our busy ophthalmology practice. You will be the first point of contact for patients, ensuring a welcoming check-in experience and smooth check-out.

Responsibilities include greeting patients, answering phones, scheduling, verifying insurance, maintaining records in EMR/EHR, and supporting front desk tasks. Experience in healthcare front desk and strong communication are preferred; bilingual a plus.

Qualifications

High School Diploma or equivalent; associate or bachelor's degree preferred.
1–2 years of front desk or provider relations experience.
Strong interpersonal and relationship-building skills.
Excellent organizational and multitasking abilities.
Knowledge of EMR/EHR systems and Microsoft Office Suite.
Strong customer service orientation and communication skills.
Bilingual skills preferred but not required.

Responsibilities

Greet and assist patients, clients, and visitors with professionalism and courtesy.
Answer multi-line phones, direct calls appropriately, and respond to inquiries.
Schedule appointments and verify insurance information as needed.
Update and maintain patient and referral information in the electronic records system.
Prepare and deliver marketing materials, updates, or announcements to referring offices when needed.
Assist with front desk administrative duties and special projects as assigned.
Represent the practice professionally at all times in the community and with external partners.