Ophthalmology Front Desk: Patient Concierge & Admin Pro

Fraser Eye Care; Commerce (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Fraser Eye Care Center is recruiting a friendly Medical Receptionist to join our ophthalmology practice. You will be the first point of contact, greet patients, and manage registrations, insurance verification, and appointment scheduling.

The role requires handling high-volume calls, assisting with forms, and providing administrative support across the front desk and call center. You will work across multiple Fraser Eye Care Center locations in a fast-paced environment.

Qualifications

• High school diploma or equivalent; medical office training is a plus.
• 1-2 years of medical office or healthcare experience preferred.
• Strong interpersonal and communication skills.
• Proficiency with EMR and scheduling software; basic computer skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical terminology is a plus.
• Willing to rotate between front desk and call center.
• Reliable transportation to work at multiple Fraser Eye Care Center locations.

Responsibilities

• Greet patients and visitors warmly.
• Register patients and update information in the practice management system.
• Verify patient insurance information.
• Answer high-volume calls, triage, route to staff, schedule appointments, and take messages when necessary.
• Contact patients to remind them of upcoming appointments.
• Process patient payments and provide receipts.
• Balance payments at the end of each day.
• Manage referrals and requests for medical records.
• Run daily and weekly reports.
• Maintain a clean and organized front desk area.
• Maintain patient confidentiality and privacy.
• Assist patients with inquiries, forms, and other administrative support.
• Collaborate with medical staff to ensure a seamless patient experience.

Skills

Patient greeting

Patient registration

Insurance verification

Phone handling

Appointment scheduling

Appointment reminders

Payment processing

Cash handling

Referrals management

Reporting

Front desk management

Privacy/compliance

Administrative support

Team collaboration

Education

High school diploma

Medical office training

Tools

EMR systems

Scheduling software

Basic computer skills

Job description

Fraser Eye Care Center is recruiting a friendly Medical Receptionist to join our ophthalmology practice. You will be the first point of contact, greet patients, and manage registrations, insurance verification, and appointment scheduling.

The role requires handling high-volume calls, assisting with forms, and providing administrative support across the front desk and call center. You will work across multiple Fraser Eye Care Center locations in a fast-paced environment.