Medical Secretary

Appone; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401 K

Paid time off

Employee discounts

Job summary

Frantz EyeCare in Fort Myers, FL is seeking a dedicated Medical Secretary to be the first point of contact for patients at the ophthalmology front desk. You will deliver excellent customer service, manage schedules, and maintain a welcoming, organized reception area.

The role emphasizes HIPAA confidentiality, accurate data entry, and a friendly, professional demeanor. No nights or weekends; full-time position with strong team support.

Qualifications

• Greet patients and visitors in person or by phone.
• Respond to patient inquiries in person or by phone.
• Keep the reception area clean and organized.
• Update patient demographics and ensure HIPAA confidentiality.
• Check address, phone, insurance, and DL on file.
• Scan documents and protect PHI.

Responsibilities

• Welcome and assist patients at the front desk.
• Manage patient inquiries and schedule appointments.
• Maintain a tidy reception area and organize front-desk operations.
• Process new patient information and updates to records.
• Ensure PHI confidentiality and HIPAA compliance.

Skills

Customer service

Phone etiquette

HIPAA compliance

Administrative skills

Organizational skills

Job description

We are seeking a dedicated and organized Medical Secretary to join our ophtholomogy office. The ideal candidate will be the first point of contact for patients, providing exceptional customer service and ensuring smooth operations at the front desk. This role requires a blend of administrative skills, and a friendly demeanor to create a welcoming environment for all patients. No Nights or weekends.

• Heath Insurance
• 401 K
• Paid time off

Employee discounts and much more.

Position Requirements

• Welcome and greet all patients and visitors, in person and/or over the phones.
• Respond to patient/visitor inquiries, in person and/or over the phones.
• Keep the reception area clean and organized.
• Process new patient information and update existing patient demographics including HIPAA confidentiality statements.
• Check for new address, phone number, and insurance and DL on existing patients.
• Scan documents
• Protect patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight.

Job Type: Full-time

Full-Time/Part-Time Full-Time

About the Organization Established in Fort Myers, FL, as Florida Eye Health in 1994 by Jonathan M. Frantz, MD, FACS, the practice changed its name to Frantz EyeCare in late 2012. Frantz EyeCare is a well-established and growing practice in Southwest Florida with locations in Fort Myers, Naples, Cape Coral, Lehigh Acres, and Punta Gorda. Our people are the reason for our continued success. We are a team of thinkers and innovators, and are committed to changing the lives of the residents of SWFL by improving their quality of life through better vision. Here are the top 5 elements that describe the very essence of what makes Frantz EyeCare a special place. Impacting our patients' everyday lives. We impact our community and the world by changing people's lives through better vision and improved confidence. Investing in the right people and seeing great results is critical to our growth as a practice. We continually train and improve our processes and systems to achieve the best clinical outcomes and operational efficiencies. Embracing a no-limits mindset. At Frantz EyeCare the galaxy is the limit. We recognize and are continually adapting to change and innovating our technology. This enables us to see opportunities where others do not and motivates us to challenge ourselves to realize what is possible for the future. Improving every year. We believe in driving improvement and innovation. We will push your limits to achieve your greatest self. We win as a team. We win when the entire Frantz EyeCare team works together to drive strong results. We each play a critical role in our collective success. When we work together as a team, we can accomplish more than what is possible individually.

EOE Statement Frantz EyeCare is an Equal Opportunity Employer. We believe a diverse workforce strengthens our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

This position is currently accepting applications.