Ophthalmology Front Desk Specialist

ReFocus Eye Health; Manassas (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision insurance

Disability insurance

Life insurance

FSA

Paid time off

Job summary

ReFocus Eye Health is seeking a motivated Front Desk Representative to greet patients, manage check-ins/outs, schedule appointments, and answer calls with warmth and clarity. This in-person role requires data entry proficiency and knowledge of medical terminology in a fast-paced ophthalmology setting.

You will collaborate with providers and staff, handle insurance verification, and support daily financial reporting. Evening and weekend rotations may be required depending on locations.

Qualifications

• Experience in a medical administrative role.
• Knowledge of medical terminology and office procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer questions with clarity and compassion.
• Masterful scheduling & coordination: Schedule appointments, manage provider schedules, and keep workflow smooth.
• Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain records.
• Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem solving & patient advocacy: Address concerns, elevate issues as needed, ensure positive experience.
• Team collaboration: Work with providers, clinical and administrative staff, and external partners.

Skills

Teamwork

Communication

Data entry

Customer service

Medical terminology

Education

High school diploma

Tools

EMR

Office software

Job description

ReFocus Eye Health is seeking a motivated Front Desk Representative to greet patients, manage check-ins/outs, schedule appointments, and answer calls with warmth and clarity. This in-person role requires data entry proficiency and knowledge of medical terminology in a fast-paced ophthalmology setting.

You will collaborate with providers and staff, handle insurance verification, and support daily financial reporting. Evening and weekend rotations may be required depending on locations.