Medical Receptionist

ReFocus Eye Health; Westwood (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive 401(k) with matching

Comprehensive health, dental, and vision insurance

Disability and life insurance

Flexible spending account

Generous paid time off

Job summary

ReFocus Eye Health in Westwood, New Jersey, seeks a Medical Group Front Desk Representative to enhance patient experience in a busy multi-specialty ophthalmology practice. This role requires strong communication skills, a positive attitude, and proficiency in data entry.

The representative will greet patients, manage scheduling, and ensure a smooth operational workflow. Benefits include competitive insurance, 401(k) with matching, and generous paid time off.

Qualifications

• Proven experience in a medical administrative role.
• Knowledge of medical terminology and office procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet patients warmly and manage check-ins/check-outs.
• Efficiently schedule appointments and manage provider schedules.
• Answer calls and maintain accurate records.
• Collect co-pays and verify insurance eligibility.
• Address patient concerns and elevate issues as needed.

Skills

Strong communication and interpersonal abilities

Customer service skills

Reliability and a positive attitude

Teamwork skills

Data entry and computer skills

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Up to 40 Hours a week

Open Saturday 8A-12P (Do not need to work every Saturday) Open Tuesday 8A to 8P (Do not need to work every evening) All other weekdays are day shift ending around 5:00PM

Why Join ReFocus?

• Career Development & Growth Opportunities: At ReFocus, we are committed to helping you build a long-term career in ophthalmology—whether you’re an experienced technician or brand new to the field.
• Certification Support & Reimbursement: We fully support your professional development and will reimburse the cost of approved ophthalmic certifications, including COA, COT, and COMT. We also provide study resources, mentorship, and paid time for testing when applicable.
• Clear Career Pathways: ReFocus offers multiple career paths so you can shape a future that matches your interests and strengths. Technicians can advance within the Clinical Tech track or explore roles across other job families.

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!

Are you a friendly, organized, and tech‑savvy professional looking to make a real difference in patient care? We are an established multi‑specialty Ophthalmology group. We are seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You’ll play a crucial role in ensuring a smooth and efficient patient experience.

Your Impact:

• Be the Patient's First Point of Contact: Greet patients warmly, manage check‑ins/check‑outs, and answer their questions with clarity and compassion.
• Masterful Scheduling & Coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert Communication & Organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial Accuracy: Collect co‑pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem Solving & Patient Advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
• Team Collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You’ll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast‑paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Bonus Points:

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

Important Details:

• Must be able to travel to multiple locations (if applicable).
• Availability for evenings and weekend rotations (if applicable—varies by practice).
• Ability to handle a high‑volume practice.
• This position is in person.

We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate our standards.

Refocus is an equal opportunity employer and we value diversity.