Medical Front Desk Specialist – Patient Care

ASSOCIATED RETINA CONSULTANTS; Mesa (AZ); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Vacation and Sick Time

Job summary

Associated Retina Consultants is seeking an experienced Front Office Representative to support a fast-paced ophthalmology practice. You will register patients, verify demographics and insurance, process payments, and answer inquiries with professionalism and care.

The role requires multi-tasking, strong communication skills, and attention to detail in a medical office environment. Proficiency with computers and office equipment is essential, as is maintaining confidentiality and scheduling

Qualifications

• High school diploma or GED.
• Minimum of three years of work experience, preferably in a medical office setting.
• Ability to multi-task and remain flexible in a fast-paced environment.
• Excellent telephone skills and customer service abilities.
• Strong time management and organizational skills with attention to detail.
• Experience with scheduling and knowledge of insurance, copy, and referral procedures.
• Professionalism with a quality-focused mindset.
• Proficient in operating computer, word processing software, fax machines, and copier machines.

Responsibilities

• Register patients by collecting and verifying demographic and insurance information.
• Obtain signed registration sheets, permissions, releases, etc.
• Collect and make change for payments received, complete receipt for patient, and follow appropriate paperwork to record transaction.
• Handle inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
• Handle no-show appointments according to established process.
• Respond to routine requests for information and maintain patient confidentiality.
• Distribute medical record releases and photocopies and log records as appropriate.
• Cooperate and communicate with all staff members and physicians about patient matters.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer Service

Attention to Detail

Multi-tasking

Telephone Skills

Time Management

Organizational Skills

Scheduling

Insurance Knowledge

Professionalism

Computer Proficiency

Education

High School Diploma or GED

Tools

Word Processing

Fax Machines

Copier Machines

Electronic Medical Records (EMR)

Job description

Associated Retina Consultants is seeking an experienced Front Office Representative to support a fast-paced ophthalmology practice. You will register patients, verify demographics and insurance, process payments, and answer inquiries with professionalism and care.

The role requires multi-tasking, strong communication skills, and attention to detail in a medical office environment. Proficiency with computers and office equipment is essential, as is maintaining confidentiality and scheduling