Ophthalmology Front Desk Concierge

Northwestern Memorial Healthcare; Winfield (IL); On-site; USD 26,000 - 36,000; Full time

Job summary

Northwestern Medicine in Winfield, IL is seeking a Patient Service Representative for the Ophthalmology department. This full-time role involves greeting patients, checking in and out, collecting payments, and coordinating appointments with emphasis on accuracy and friendly service.

The position supports patient registration, updates demographics and insurance data, handles co-pays, and may float to other ICCs as needed.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years experience in a customer service position.
• Healthcare setting experience preferred.
• Working knowledge of medical terminology preferred.

Responsibilities

• Greet patients and guests and confirm identity.
• Check-in and check-out as directed.
• Update patient demographic/insurance information.
• Register patients as needed.
• Collect co-payments and process payments.
• Post payments and close out end-of-day cash drawer.
• Schedule appointments and inform delays or changes.
• Float to other clinics/departments as needed.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Northwestern Medicine in Winfield, IL is seeking a Patient Service Representative for the Ophthalmology department. This full-time role involves greeting patients, checking in and out, collecting payments, and coordinating appointments with emphasis on accuracy and friendly service.

The position supports patient registration, updates demographics and insurance data, handles co-pays, and may float to other ICCs as needed.