Ophthalmic Front Desk Specialist

Acuity Eye Group; Bakersfield (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Acuity Eye Group in Bakersfield, CA seeks a Front Office Associate to welcome patients, verify personal and insurance information, and handle check-in/check-out procedures. You will manage phone calls, schedule appointments, and file patient records in electronic systems.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced ophthalmology office. Duties include document clearance, HIPAA compliance, basic VA or IOP tasks may be required, and

Qualifications

• High School diploma or GED required.
• Experience in a medical office and/or customer service preferred.
• Strong communication and organizational skills.
• Ability to handle sensitive patient information with HIPAA compliance.

Responsibilities

• Greet patients and check in/out in a courteous manner.
• Verify demographics and insurance information in EMR and route slips.
• Answer phones, schedule appointments, and communicate with patients.
• Scan and upload documents; maintain patient records (electronic and paper).
• Maintain a clean, orderly waiting area and support doctors as needed.

Skills

Communication

Teamwork

Customer service

Multitasking

Attention to detail

Professionalism

Time management

Policy interpretation

Education

High School diploma or GED

Tools

Word

Excel

Office equipment

Job description

Acuity Eye Group in Bakersfield, CA seeks a Front Office Associate to welcome patients, verify personal and insurance information, and handle check-in/check-out procedures. You will manage phone calls, schedule appointments, and file patient records in electronic systems.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced ophthalmology office. Duties include document clearance, HIPAA compliance, basic VA or IOP tasks may be required, and