Ophthalmic Front Desk Specialist

Acuity Eye Group; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Acuity Eye Group in San Diego, CA is seeking a Front Office Associate to greet patients, check in/out, collect insurance and patient information, and support front desk operations in a fast-paced ophthalmology setting.

The role emphasizes accurate data entry in EMR, appointment verification, coordinating referrals, and maintaining a welcoming environment for patients while ensuring HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Experience in ophthalmic/medical front office preferred.
• Ability to travel to other clinics as needed.

Responsibilities

• Check-in/out patients and collect demographics.
• Verify and update insurance information.
• Schedule patients in the EMR system.
• Submit authorizations and create tasks.
• Prepare referrals and communicate with PCPs.
• Confirm and update appointments with patients.
• Maintain filing of charts and HIPAA forms.
• Support front desk operations and maintain a clean waiting area.

Skills

Communication skills

Customer service

Interpersonal skills

Attention to detail

Multitasking

Adaptability

Education

High School Diploma or GED

Tools

MS Word

MS Excel

EMR systems

Job description

Acuity Eye Group in San Diego, CA is seeking a Front Office Associate to greet patients, check in/out, collect insurance and patient information, and support front desk operations in a fast-paced ophthalmology setting.

The role emphasizes accurate data entry in EMR, appointment verification, coordinating referrals, and maintaining a welcoming environment for patients while ensuring HIPAA compliance.