Patient Concierge - Ophthalmology Front Desk

Luxor Eye Institute; Bakersfield (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Luxor Eye Institute in Bakersfield, CA is seeking a Front Desk Coordinator for a high-end ophthalmology practice. This full-time role focuses on greeting patients, managing check-in/check-out, scheduling, insurance verification, and payment collection to ensure a superior patient experience.

You will be the first point of contact, guiding patients through registration and appointments while maintaining accurate records and HIPAA compliance in a fast-paced clinical environment.

Qualifications

• Experience in a medical, dental, optometry, or ophthalmology front office preferred.
• Strong customer service and phone skills.
• Basic computer proficiency.
• Ability to multitask while maintaining accuracy.
• Clear communication with patients and team members.
• High school diploma or equivalent.
• Experience with Nextech, insurance verification, scheduling, and patient collections is strongly preferred.

Responsibilities

• Greet patients with professionalism and warmth.
• Manage patient check-in and check-out efficiently.
• Answer and direct incoming calls.
• Schedule and confirm appointments.
• Verify insurance and patient information.
• Collect copays, balances, and payments.
• Maintain accurate patient records.
• Communicate scheduling needs with the team.
• Support smooth daily patient flow.
• Complete end-of-day reconciliation reports.
• Follow HIPAA guidelines and protect patient confidentiality.
• Keep the reception area organized and professional.

Skills

Customer service

Phone skills

Multitasking

Organization

Communication

Payments collection

Education

High school diploma or equivalent

Tools

Nextech

Scheduling software

Job description

Luxor Eye Institute in Bakersfield, CA is seeking a Front Desk Coordinator for a high-end ophthalmology practice. This full-time role focuses on greeting patients, managing check-in/check-out, scheduling, insurance verification, and payment collection to ensure a superior patient experience.

You will be the first point of contact, guiding patients through registration and appointments while maintaining accurate records and HIPAA compliance in a fast-paced clinical environment.