Ophthalmic Front Desk Specialist

Acuity Eye Group; Downey (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Acuity Eye Group in Downey, CA is seeking a Front Office Associate to welcome patients, check them in/out, and collect insurance and personal information. The role also involves answering phones, verifying appointments, and assisting in filing patient records in the EMR.

You will schedule patients, submit authorizations, handle referrals, and maintain a clean waiting area while ensuring HIPAA compliance and professional service.

Qualifications

• High school diploma or GED required.
• Experience in ophthalmic/medical office a plus.
• Strong communication and organizational skills required.

Responsibilities

• Greet and check in/out patients and collect insurance and personal information.
• Answer phones, verify appointments, and assist in filing patient records (electronic and paper).
• Schedule patients in EMR, submit authorizations, and create tasks as needed.
• Faxes/scans and creates referral letters; confirm/update appointments with patients.
• Maintain clean waiting area and ensure HIPAA compliance.
• Support staff with supply deliveries and general office duties.

Skills

Excellent communication

Interpersonal skills

Customer service oriented

Attention to detail

Multi-tasking

Office software

Team player

Education

High School diploma or GED

Tools

EMR systems

Microsoft Word & Excel

Job description

Acuity Eye Group in Downey, CA is seeking a Front Office Associate to welcome patients, check them in/out, and collect insurance and personal information. The role also involves answering phones, verifying appointments, and assisting in filing patient records in the EMR.

You will schedule patients, submit authorizations, handle referrals, and maintain a clean waiting area while ensuring HIPAA compliance and professional service.