Ophthalmic Front Desk & Patient Concierge

Talentify; Santa Ana (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

NVISION Eye Centers is seeking a patient-focused front desk associate to be the first point of contact in a high-traffic ophthalmology office. You will manage phones, screen calls, confirm and reschedule appointments, and guide patients through the check-in process.

Responsibilities include coordinating patient files, obtaining authorizations, scanning insurance cards, and ensuring accurate documentation. A positive attitude and commitment to an exceptional patient experience are essential.

Qualifications

• 2+ years Ophthalmology experience or healthcare experience preferred.
• High School Diploma or equivalent.
• Desire to provide an exceptional patient experience.

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures proper documentation in each file.
• Greets patients upon arrival and guides them through the initial steps of the consultation process.
• Obtains authorizations for medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Prepares charts for next day's appointments.
• Greets patients, completes paperwork, and informs them of the process flow.
• Handles center correspondence with clear, honest, and respectful communication.

Skills

Ophthalmology experience

Healthcare experience

Customer service

Education

High School Diploma or equivalent

Job description

NVISION Eye Centers is seeking a patient-focused front desk associate to be the first point of contact in a high-traffic ophthalmology office. You will manage phones, screen calls, confirm and reschedule appointments, and guide patients through the check-in process.

Responsibilities include coordinating patient files, obtaining authorizations, scanning insurance cards, and ensuring accurate documentation. A positive attitude and commitment to an exceptional patient experience are essential.