Ophthalmology Front Desk Concierge

NVISION Eye Centers; Santa Ana (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

NVISION Eye Centers in Santa Ana, CA, is a leading ophthalmology provider seeking a friendly front desk coordinator. You will be the first contact in a busy medical office, manage phones, screen calls, confirm and reschedule appointments, and guide patients through the initial check-in steps.

You will coordinate patient files, scan and enter insurance information, obtain authorizations when needed, and support the flow of the center so each patient is seen on time.

Qualifications

• 2+ years ophthalmology or healthcare experience preferred.
• High School Diploma or equivalent.
• Desire to provide an exceptional patient experience.

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.

Skills

Phone handling

Customer service

Medical office experience

Scheduling

Insurance verification

Education

High School Diploma or equivalent

Tools

Electronic medical records

Job description

NVISION Eye Centers in Santa Ana, CA, is a leading ophthalmology provider seeking a friendly front desk coordinator. You will be the first contact in a busy medical office, manage phones, screen calls, confirm and reschedule appointments, and guide patients through the initial check-in steps.

You will coordinate patient files, scan and enter insurance information, obtain authorizations when needed, and support the flow of the center so each patient is seen on time.