Patient Experience Specialist - Eye Care Front Desk

American Vision Partners; Phoenix (AZ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

401(k)

Paid holidays

Paid time off (PTO)

Sick time

Continuing education funds

Growth opportunities

Job summary

American Vision Partners is seeking a Patient Service Specialist to be the first point of contact for patients, ensuring a courteous and efficient experience. You will manage check-ins, appointment scheduling, and insurance verification in a high-volume ophthalmology setting.

The role emphasizes accurate data entry, effective communication, and a proactive approach to supporting clinicians and patients across multiple eye care centers.

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Medical Front Desk experience preferred.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments including pre- and post-operative visits.
• Reviewing paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Communication skills

Multitasking

Attention to detail

Customer service

Education

High School Diploma or GED

Job description

American Vision Partners is seeking a Patient Service Specialist to be the first point of contact for patients, ensuring a courteous and efficient experience. You will manage check-ins, appointment scheduling, and insurance verification in a high-volume ophthalmology setting.

The role emphasizes accurate data entry, effective communication, and a proactive approach to supporting clinicians and patients across multiple eye care centers.