Ophthalmic Front Desk Specialist – Elevate Patient Experience

EyeCare Partners; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact for patients, handling check-in/out and administrative tasks in a clinical setting. The role supports a smooth patient experience and accurate daily operations.

Responsibilities include greeting patients, answering phones, handling payments, and assisting with basic insurance tasks while upholding HIPAA and privacy guidelines. Prior medical office experience preferred.

Qualifications

• Greet patients and visitors in a professional, friendly manner.
• Handle basic scheduling and front desk duties with accuracy.
• Maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Answer phones and direct calls to appropriate staff.
• Check in/out patients and collect payments per procedures.
• Support insurance verifications and daily reconciliations.

Skills

Customer service

Phone etiquette

Microsoft Office

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact for patients, handling check-in/out and administrative tasks in a clinical setting. The role supports a smooth patient experience and accurate daily operations.

Responsibilities include greeting patients, answering phones, handling payments, and assisting with basic insurance tasks while upholding HIPAA and privacy guidelines. Prior medical office experience preferred.