Ophthalmic Front Desk & Patient Concierge

Ophthalmic Consultants of Boston, Inc; Pembroke (MA); Vor Ort; USD 57.308.000 - 63.039.000; Vollzeit

Benefits dieser Stelle

Health & Dental Insurance- eligible 1s

Paid time off and paid holidays

Health & Dependent Reimbursement

401(k) Plan with company contribution

Company paid Life and LTD Insurance

Employee discounts

Zusammenfassung

Ophthalmic Consultants of Boston, Inc. seeks a motivated Front Desk Representative to join the Pembroke area team. The role focuses on creating a positive first impression, efficient front office operations, and accurate patient registration with insurance verification.

The ideal candidate has a High School Diploma or GED and 2–3 years in medical front desk settings, with experience in patient billing and confidentiality. Bilingual skills are a plus in a fast-paced environment.

Qualifikationen

• High School Diploma or GED required.
• 2–3 years in medical/healthcare front desk preferred.
• Experience with insurance verifications and patient billing.
• Working knowledge of computers and confidentiality.
• Ability to work in a fast-paced environment.
• Epic experience is a plus.
• Bilingual skills are a plus.

Aufgaben

• Greet and register patients promptly and courteously.
• Verify and update patient demographics and insurance information.
• Determine eligibility and coverage for services across various plans.
• Collect co-pays, deductibles, and outstanding balances at check-in/out.
• Assist patients with past due balances and explain payment options.
• Schedule patient and diagnostic appointments for multiple physicians.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues as needed.
• Contribute to a positive office culture by demonstrating leadership.

Kenntnisse

Front desk

Customer service

Insurance verification

Billing

Detail-oriented

Computer literacy

Bilingual

Ausbildung

High School Diploma or GED

Tools

Epic

Jobbeschreibung

Ophthalmic Consultants of Boston, Inc. seeks a motivated Front Desk Representative to join the Pembroke area team. The role focuses on creating a positive first impression, efficient front office operations, and accurate patient registration with insurance verification.

The ideal candidate has a High School Diploma or GED and 2–3 years in medical front desk settings, with experience in patient billing and confidentiality. Bilingual skills are a plus in a fast-paced environment.