Front Desk Representative

Ophthalmic Consultants of Boston, Inc.; Sandwich (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid time off

401(k) Plan

Employee discounts

Job summary

Ophthalmic Consultants of Boston is seeking a motivated Front Desk Representative to join our healthcare team in Sandwich. This role is crucial in creating a positive first impression for patients while ensuring smooth front office operations.

You will greet patients, verify insurance, and assist with scheduling appointments. The ideal candidate has a High School Degree, at least 2-3 years in a healthcare front desk, and experience with insurance billing.

Qualifications

• Minimum of 2-3 years in a medical or health care-related front desk setting preferred.
• Proven experience with insurance verifications and patient billing.
• Able to work in a fast-paced environment, paying close attention to detail.

Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Schedule patient and diagnostic appointments accurately and efficiently.
• Address patient inquiries in person with professionalism and care.

Skills

Customer-focused

Detail-oriented

Problem-solving

Bilingual skills

Epic experience

Education

High School Degree or GED

Tools

Computer knowledge

Job description

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environmentThis person would be scheduled to work in our Sandwich office with coverage as needed in Yarmouth and Falmouth. Full time-Monday through Friday, 8:00-4:30PM.

Key Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety ofinsurance plans and coverages; determine eligibility and coverage for services.
• Collectco-pays, deductibles, and outstanding balancesat check-in and check-out.
• Assist patients withpast due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointmentsaccurately and efficiently formultiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture bydemonstrating leadership and a willingness to take on challenges.

Ideal Candidate

• A High School Degree or GED.
• Minimum of 2-3 years of medical or health care related setting/front desk preferred
• Proven experience with insurance verifications and patient billing.
• Must have a working knowledge of computer and respect for confidentiality.
• Must be able to work in a fast-paced environment, paying close attention to detail.
• Epic experience a plus.
• Bilingual skills a plus.

Benefits Offered

• Health & Dental Insurance- eligible 1st day of employment
• Paid time off and paid holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with company contribution
• Company paid Life and LTD Insurance
• Employee discounts

To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.