Patient Concierge & Front Desk – Medical Office

ADP, Inc.; Waltham (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid time off

Health & Dependent Reimbursement Alts

401(k) Plan with company contribution

Company paid Life and LTD Insurance

Employee discounts

Job summary

Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our healthcare team in Quincy, MA. You will create a positive first impression for patients and manage front office operations with accuracy and efficiency.

The ideal candidate has a high school diploma or GED and 2–3 years in a medical setting, with experience in insurance verifications and patient billing. Strong computer skills and confidentiality are essential; bilingualism is a plus.

Qualifications

• High School Degree or GED required.
• 2-3 years of medical or healthcare front desk experience preferred.
• Experience with insurance verifications and patient billing.
• Working knowledge of computers and confidentiality.
• Bilingual skills are a plus.

Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Determine eligibility and coverage for services across various insurance plans.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Assist patients with past due balances and explain payment options.
• Schedule patient and diagnostic appointments for multiple physicians, coordinating with departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues as needed.
• Contribute to a positive office culture by leadership and teamwork.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Education

High school diploma or GED

Tools

Epic EMR

Basic computer skills

Job description

Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our healthcare team in Quincy, MA. You will create a positive first impression for patients and manage front office operations with accuracy and efficiency.

The ideal candidate has a high school diploma or GED and 2–3 years in a medical setting, with experience in insurance verifications and patient billing. Strong computer skills and confidentiality are essential; bilingualism is a plus.