Front Desk Representative

Ophthalmic Consultants of Boston; Waltham (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid time off & holidays

Health & Dependent Reimbursement Allow

401(k) Plan with company contribution

Company paid Life and LTD Insurance

Employee discounts

Job summary

Ophthalmic Consultants of Boston is seeking a front desk representative to join our healthcare team in Quincy with coverage in Waltham. This full-time position supports patient check-in, insurance verification, and front-office operations.

The ideal candidate will be detail-oriented, dependable, and able to thrive in a fast-paced environment. Experience with insurance verifications and billing is preferred; bilingual skills are a plus, and Epic experience is advantageous.

Qualifications

• High School Diploma or GED required.
• 2-3 years medical or health care front desk experience preferred.
• Experience with insurance verifications and patient billing.
• Working knowledge of computer systems and confidentiality.
• Ability to work in a fast-paced environment.
• Epic experience is a plus.
• Bilingual skills are a plus.

Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Assist patients with past due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Skills

Customer service

Insurance verification

Patient billing

Electronic health records (Epic)

Confidentiality

Fast-paced environment

Bilingual abilities

Education

High School Diploma or GED

Tools

Epic EHR experience

Job description

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment. This person would be scheduled to work in our Quincy office with coverage as needed in Waltham. Full time-Monday through Friday; Hours vary between 7-3:30, 7-15-4:15, and 8-30 to close.

Key Responsibilities:

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a varietyinsurance plans and coverages; determine eligibility and coverage for services.
• Collectco-pays, deductibles, and outstanding balancesat check-in and check-out.
• Assist patients withpast due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointmentsaccurately and efficiently formultiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture bydemonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

• A High School Degree or GED.
• Minimum of 2-3 years of medical or health care related setting/front desk preferred
• Proven experience with insurance verifications and patient billing.
• Must have a working knowledge of computer and respect for confidentiality.
• Must be able to work in a fast-paced environment, paying close attention to detail.
• Epic experience a plus.
• Bilingual skills a plus.

Benefits Offered:

• Health & Dental Insurance- eligible 1st day of employment
• Paid time off and paid holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with company contribution
• Company paid Life and LTD Insurance
• Employee discounts

To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.