Patient Services Front Desk Specialist (Ophthalmology)

Ophthalmic Consultants of Boston; Quincy (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid time off and paid holidays

Health & Dependent Reimbursement Arrr

401(k) Plan with company contribution

Company paid Life and LTD Insurance

Employee discounts

Job summary

Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our healthcare team in Quincy, with coverage as needed in Waltham. This full-time role supports welcoming patients, verifying demographics and insurance, collecting co-pays, and scheduling appointments across multiple physicians.

The ideal candidate has 2–3 years in a medical front desk, strong computer skills, and a commitment to confidentiality.

Qualifications

• High School Diploma or GED required.
• Minimum 2–3 years in medical or healthcare front desk role.
• Experience with insurance verifications and patient billing.
• Strong computer skills and confidentiality; bilingual skills a plus.

Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Assist patients with past due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointments accurately for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Skills

Insurance verification

Patient billing

Computer literacy

Attention to detail

Confidentiality

Education

High School Diploma or GED

Tools

Epic software

Job description

Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our healthcare team in Quincy, with coverage as needed in Waltham. This full-time role supports welcoming patients, verifying demographics and insurance, collecting co-pays, and scheduling appointments across multiple physicians.

The ideal candidate has 2–3 years in a medical front desk, strong computer skills, and a commitment to confidentiality.