Front Desk Representative

Ophthalmic Consultants of Boston, Inc.; North Pembroke (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

401(k)

Life Insurance

Employee discounts

Job summary

Ophthalmic Consultants of Boston, Inc. seeks a motivated Front Desk Representative to join our Pembroke office, with coverage in Quincy and Weymouth as needed.

You will be the first impression for patients and support front office operations in a fast-paced healthcare setting. The ideal candidate has a high school diploma or GED, 2–3 years of medical front desk experience, and strong insurance verification and billing skills.

Qualifications

• High School Diploma or GED required.
• 2–3 years in medical or health care front desk preferred.
• Experience with insurance verifications and patient billing.
• Working knowledge of computers and confidentiality.

Responsibilities

• Greet and register patients promptly and courteously.
• Verify and update patient demographics and insurance information.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Schedule appointments for multiple physicians and coordinate with departments.
• Follow up on appointments to minimize no-shows and maximize productivity.

Skills

Patient-facing

Front desk

Medical office experience

Communication

Bilingual (nice to have)

Education

High School Diploma or GED

Tools

Insurance verifications

Billing systems

Computer literacy

Job description

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment. This person would be scheduled to work in our Pembroke office with coverage as needed in Quincy and Weymouth. Full time - Monday through Friday; Hours vary between 7:30-4/8-4:30/8:30-5.

Key Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Assist patients with past due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Ideal Candidate

• A High School Degree or GED.
• Minimum of 2-3 years of medical or health care related setting/front desk preferred
• Proven experience with insurance verifications and patient billing.
• Must have a working knowledge of computer and respect for confidentiality.
• Must be able to work in a fast-paced environment, paying close attention to detail.
• Bilingual skills a plus.

Benefits Offered

• Health & Dental Insurance- eligible 1st day of employment
• Paid time off and paid holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with company contribution
• Company paid Life and LTD Insurance
• Employee discounts

To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.