Patient Services Front Desk – Healthcare Office (Mon–Fri)

Ophthalmic Consultants of Boston; Waltham (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid time off & holidays

Health & Dependent Reimbursement Allow

401(k) Plan with company contribution

Company paid Life and LTD Insurance

Employee discounts

Job summary

Ophthalmic Consultants of Boston is seeking a front desk representative to join our healthcare team in Quincy with coverage in Waltham. This full-time position supports patient check-in, insurance verification, and front-office operations.

The ideal candidate will be detail-oriented, dependable, and able to thrive in a fast-paced environment. Experience with insurance verifications and billing is preferred; bilingual skills are a plus, and Epic experience is advantageous.

Qualifications

• High School Diploma or GED required.
• 2-3 years medical or health care front desk experience preferred.
• Experience with insurance verifications and patient billing.
• Working knowledge of computer systems and confidentiality.
• Ability to work in a fast-paced environment.
• Epic experience is a plus.
• Bilingual skills are a plus.

Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Assist patients with past due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Skills

Customer service

Insurance verification

Patient billing

Electronic health records (Epic)

Confidentiality

Fast-paced environment

Bilingual abilities

Education

High School Diploma or GED

Tools

Epic EHR experience

Job description

Ophthalmic Consultants of Boston is seeking a front desk representative to join our healthcare team in Quincy with coverage in Waltham. This full-time position supports patient check-in, insurance verification, and front-office operations.

The ideal candidate will be detail-oriented, dependable, and able to thrive in a fast-paced environment. Experience with insurance verifications and billing is preferred; bilingual skills are a plus, and Epic experience is advantageous.