Operator Growth Coach — Field Ops & Guest Experience

Krispy Krunchy Chicken, LLC; Nashville (TN); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited PTO

Team Member Development

Descripción de la vacante

Krispy Krunchy Chicken, LLC is seeking an Operator Success Coach to partner with Operators across assigned markets. You will coach on food quality, guest experience, and brand standards, conduct store visits, and lead improvements through hands-on training and support.

The role emphasizes strong coaching, communication, and problem-solving in a fast-paced field environment with up to 80% travel. Food safety and operational excellence are core to success.

Formación

• ServSafe Food Manager Certification or ability to obtain within 60 days.
• 3–5 years in restaurant/foodservice operations; multi-unit or franchise experience preferred.
• Strong operational knowledge including food safety, sanitation, labor, guest experience, POS, and back-office procedures.
• Strong coaching, communication, organizational, and relationship-building skills.
• Ability to travel up to 80% including overnight and air travel; valid driver’s license required.

Responsabilidades

• Drive same-store sales growth and guest experience by coaching Operators on quality, merchandising, packaging, promotions, labor efficiency, and execution.
• Conduct scheduled store visits to assess performance, reinforce brand standards, review results, and support improvements.
• Monitor KPIs, identify trends and gaps, and partner with Operators on action plans to improve results.
• Document store observations, follow-ups, and actions with Operators and leadership.
• Provide ongoing onsite coaching and training using current Operations Execution Manual and training materials.
• Support Operators with challenges including food quality, product credits, equipment issues, guest concerns, and escalations.
• Reinforce compliance with food safety standards and sanitation practices.

Conocimientos

ServSafe

Coaching

Operational excellence

Relationship building

Travel up to 80%

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

Krispy Krunchy Chicken, LLC is seeking an Operator Success Coach to partner with Operators across assigned markets. You will coach on food quality, guest experience, and brand standards, conduct store visits, and lead improvements through hands-on training and support.

The role emphasizes strong coaching, communication, and problem-solving in a fast-paced field environment with up to 80% travel. Food safety and operational excellence are core to success.