Field Operations Coach for Growth & Guest Experience

Krispy Krunchy Chicken, LLC; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Chicken, LLC is seeking an Operator Success Coach who acts as a field-based business partner focused on post-opening performance and ongoing growth across assigned markets.

You will coach operators on food quality, guest experience, and cost control, conduct store visits, track KPIs, and drive continuous improvements using current manuals and Salesforce. Willingness to travel up to 80% and reside within the unit is required.

Qualifications

• ServSafe Food Manager Certification required or obtainable within 60 days.
• 3–5 years of restaurant/retail/foodservice operations experience; multi-unit or franchise preferred.
• Strong knowledge of food safety, sanitation, labor management, guest experience and operations.
• Proficient with Microsoft Office and Salesforce; able to document and analyze performance data.
• Willingness to travel up to 80%, including overnight and air travel; reside in assigned unit.

Responsibilities

• Coach Operators to drive same-store sales, profitability, and guest experience.
• Conduct store visits to assess performance and reinforce brand standards.
• Analyze KPIs, identify gaps, and partner on action plans to improve results.
• Document observations and follow-up actions; maintain clear communication with leadership.
• Provide onsite coaching using current manuals and training materials.
• Assist Operators with challenges including food quality, credits, equipment, and service escalations.
• Ensure compliance with food safety standards, sanitation, and procedures.
• Model best practices for food prep, holding, cleanliness, POS, and back-office routines.
• Use Salesforce and other systems to track activity and support cross-functional work.
• Support Store Openings and field initiatives; build strong relationships with store teams.

Skills

Coaching

Communication

Relationship-building

Problem-solving

Travel ability

Tools

Salesforce

MS Office

Job description

Krispy Krunchy Chicken, LLC is seeking an Operator Success Coach who acts as a field-based business partner focused on post-opening performance and ongoing growth across assigned markets.

You will coach operators on food quality, guest experience, and cost control, conduct store visits, track KPIs, and drive continuous improvements using current manuals and Salesforce. Willingness to travel up to 80% and reside within the unit is required.