Field Operations Coach: Food Service Growth & Quality

Krispy Krunchy Chicken, LLC; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Krispy Krunchy Chicken, LLC is seeking an Operator Success Coach to support operator growth and on-going operational success across an assigned market. You will coach store teams on food quality, guest experience, and brand standards while conducting scheduled visits and analyzing KPIs to drive improvements.

This role requires strong coaching and communication skills, the ability to manage multiple priorities, and willingness to travel.

Qualifications

• 3–5 years of restaurant/foodservice operations experience.
• ServSafe Food Manager Certification or ability to obtain within 60 days.
• Strong coaching, communication, and relationship-building skills.
• Willing to travel up to 80% with overnight/air travel; valid driver’s license required.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Coach Operators to improve food quality, guest experience, and profitability.
• Conduct store visits to assess performance and reinforce brand standards.
• Analyze KPIs and partner with Operators on improvement plans.
• Provide onsite coaching and training using brand manuals and materials.
• Document store activity and follow-up actions for leadership.

Skills

Coaching

Communication

Relationship-building

Problem-solving

Time management

Tools

Salesforce

Microsoft Office

Job description

Krispy Krunchy Chicken, LLC is seeking an Operator Success Coach to support operator growth and on-going operational success across an assigned market. You will coach store teams on food quality, guest experience, and brand standards while conducting scheduled visits and analyzing KPIs to drive improvements.

This role requires strong coaching and communication skills, the ability to manage multiple priorities, and willingness to travel.