Field Operations Coach: Operator Growth & Brand Excellence

Krispy Krunchy Foods LLC; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Krispy Krunchy Foods LLC is seeking an Operator Success Coach to act as a field-based partner, driving growth and operational excellence across assigned stores. You will coach Operators on food quality, guest experience, and brand standards, conduct store visits, and lead improvement initiatives.

The role requires strong coaching, communication, and problem-solving abilities, with up to 80% travel and the ability to influence store teams through hands-on support and training.

Qualifications

• 3–5 years of restaurant, convenience store, retail, or foodservice operations experience; multi-unit or franchise experience preferred.
• ServSafe Food Manager Certification required within 60 days of hire.
• Strong coaching, communication, organizational, and relationship-building skills.
• Proficiency with Microsoft Office Suite, Salesforce, and other business systems preferred.
• Travel up to 80% including overnight travel; valid driver's license with clean record.

Responsibilities

• Drive store performance by coaching Operators on food quality, merchandising, labor, and guest experience.
• Conduct scheduled store visits to assess performance and reinforce brand standards.
• Monitor KPIs, identify trends, and partner with Operators on improvement plans.
• Document observations and follow-up actions for leadership and operators.
• Provide ongoing onsite coaching and training using current Operations Execution Manual.

Skills

Coaching

Communication

Relationship-building

Problem-solving

Organizational skills

Time management

Education

ServSafe Food Manager Certification

Tools

Microsoft Office

Salesforce

Job description

Krispy Krunchy Foods LLC is seeking an Operator Success Coach to act as a field-based partner, driving growth and operational excellence across assigned stores. You will coach Operators on food quality, guest experience, and brand standards, conduct store visits, and lead improvement initiatives.

The role requires strong coaching, communication, and problem-solving abilities, with up to 80% travel and the ability to influence store teams through hands-on support and training.