Field Operations Coach for Growth & Guest Experience

Krispy Krunchy Foods; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Foods seeks an Operator Success Coach to partner with store operators, deliver ongoing coaching, and drive post-opening performance across an assigned business unit. You will focus on food quality, safety, merchandising, and guest experience while executing brand standards and continuous improvement.

The role requires strong coaching, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced field environment.

Qualifications

• ServSafe Food Manager Certification required or ability to obtain within 60 days.
• 3–5 years of restaurant/foodservice operations experience; multi-unit/brand support preferred.
• Strong coaching, communication, and relationship-building skills.
• Proficiency with Microsoft Office Suite, Salesforce, and other business systems preferred.

Responsibilities

• Drive operator growth, operational execution, food quality, food safety, and guest experience by coaching Operators on brand standards.
• Conduct scheduled store visits to assess performance and reinforce standards.
• Monitor KPIs, identify trends, and partner with Operators on improvement plans.
• Document store observations and maintain clear communication with Operators and leadership teams.
• Provide onsite coaching and training using current Operations Execution Manual and training materials.
• Support Operators with challenges including food quality concerns and service escalations.

Skills

Coaching

Communication

Organizational skills

Relationship-building

Travel readiness

Problem-solving

Food safety knowledge

Education

ServSafe Food Manager Certification

Tools

Salesforce

Microsoft Office

Job description

Krispy Krunchy Foods seeks an Operator Success Coach to partner with store operators, deliver ongoing coaching, and drive post-opening performance across an assigned business unit. You will focus on food quality, safety, merchandising, and guest experience while executing brand standards and continuous improvement.

The role requires strong coaching, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced field environment.