Field Operations Coach: Growth & Guest Experience

Krispy Krunchy Foods; Midvale (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Krispy Krunchy Foods is seeking an Operator Success Coach to serve as a field-based partner focused on post-opening performance, growth, and continuous improvement across assigned markets.

The role requires strong coaching, communication, and problem-solving skills to influence Operators and store teams, ensure operational excellence, and uphold brand standards while traveling extensively for store visits and training.

Qualifications

• 3-5 years of restaurant/retail/foodservice operations experience; multi-unit or franchise experience preferred.
• Current ServSafe Food Manager Certification, or ability to obtain within 60 days.

Responsibilities

• Drive same-store sales growth, profitability, and guest experience by coaching Operators on food quality, merchandising, promotions, labor, and execution.
• Conduct scheduled store visits to assess performance and reinforce brand standards.
• Monitor KPIs, identify trends, and partner with Operators on action plans to improve results.
• Document strengths, opportunities, and follow-up actions with clear communication to Operators and leadership.
• Provide ongoing onsite coaching and training for Operators and store staff using current manuals and training materials.
• Support Operators with operational challenges including food quality, credits, equipment, and guest concerns.
• Reinforce food safety standards, sanitation, and company procedures.
• Demonstrate best practices in food prep, holding, cleanliness, POS, and back-office routines.
• Use Salesforce and other systems to document activity and track follow-ups.

Skills

Coaching

Communication

Relationship-building

Problem-solving

Time management

Travel readiness

Education

ServSafe Food Manager Certification

Tools

Salesforce

Microsoft Office Suite

Job description

Krispy Krunchy Foods is seeking an Operator Success Coach to serve as a field-based partner focused on post-opening performance, growth, and continuous improvement across assigned markets.

The role requires strong coaching, communication, and problem-solving skills to influence Operators and store teams, ensure operational excellence, and uphold brand standards while traveling extensively for store visits and training.