Field Operations Coach for Growth & Guest Experience

Krispy Krunchy Foods LLC; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Foods LLC is seeking an Operator Success Coach to support operator growth, food quality, and guest experience across assigned markets. This field-based role emphasizes coaching, execution, and continuous improvement through brand standards and effective communication.

The ideal candidate is highly organized, adaptable, and skilled at influencing operators and store teams through hands-on coaching, follow-through, and problem-solving in a fast-paced environment.

Qualifications

• Current ServSafe Food Manager Certification, or ability to obtain within the first 60 days.
• 3-5 years of restaurant, convenience store, retail, or foodservice operations experience; multi-unit, franchise, or license support experience preferred.
• Strong coaching, communication, organizational, and relationship-building skills.
• Ability to travel up to 80%, including overnight and air travel.
• Regularly lift up to 50 pounds and stand for extended periods.

Responsibilities

• Drive same-store sales growth, profitability, operational performance, and guest experience by coaching Operators on food quality, merchandising, packaging, promotions, labor efficiency, and operational execution.
• Conduct scheduled store visits to assess operational performance, reinforce brand standards, review business results, and support continuous improvement initiatives.
• Monitor and analyze KPIs, identify trends and performance gaps, and partner with Operators on action plans to improve operational results.
• Document operational strengths, opportunities, follow-up actions, and store visit observations while maintaining clear communication with Operators and leadership teams.
• Provide ongoing onsite coaching and training for Operators and store employees using current Operations Execution Manual and approved KKC training materials.
• Support Operators with operational challenges including food quality concerns, product credits, equipment issues, guest concerns, and service escalations.
• Reinforce compliance with food safety standards, sanitation practices, operational procedures, and company expectations.
• Demonstrate and coach best practices related to food preparation, holding procedures, cleanliness, POS systems, back-office procedures, and operational routines.
• Use Salesforce and/or other approved business systems to document store activity, monitor follow-up actions, track opportunities, and support cross-functional communication.
• Partner closely with Store Opening teams to support smooth transition from opening through stabilization and long-term operational growth.

Skills

Coaching

Communication

Relationship-building

Problem-solving

Organizational skills

Time management

Travel readiness

Education

ServSafe Food Manager Certification

Tools

Salesforce

Microsoft Office

Job description

Krispy Krunchy Foods LLC is seeking an Operator Success Coach to support operator growth, food quality, and guest experience across assigned markets. This field-based role emphasizes coaching, execution, and continuous improvement through brand standards and effective communication.

The ideal candidate is highly organized, adaptable, and skilled at influencing operators and store teams through hands-on coaching, follow-through, and problem-solving in a fast-paced environment.