Field Operations Coach – Operator Growth & Quality

Krispy Krunchy Foods; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Krispy Krunchy Foods seeks an Operator Success Coach to act as a field-based partner driving operator growth, food quality, safety, and guest experience through coaching and execution support.

The role emphasizes strong communication, relationship-building, and problem-solving to influence operators and store teams across an assigned market. Travel up to 80% with occasional overnight stays is expected.

Qualifications

• ServSafe Food Manager Certification or ability to obtain within 60 days.
• 3–5 years of restaurant/foodservice operations experience; multi-unit/franchise experience preferred.
• Strong operational knowledge including food safety, sanitation, merchandising, labor management, guest experience, POS systems, and back-office procedures.
• Proficiency with MS Office, Salesforce, and other business systems.
• Willingness to travel up to 80% (overnight and air travel) and valid driver's license.

Responsibilities

• Drive same-store sales growth and guest experience by coaching Operators on food quality, merchandising, promotions, labor efficiency, and execution.
• Conduct store visits to assess performance and support continuous improvement initiatives.
• Monitor KPIs, identify trends, and partner with Operators on action plans to improve results.
• Document store observations and actions, maintaining clear communication with Operators and leadership.
• Provide on-site coaching and training using current manuals and training materials.
• Support operators with operational challenges including food quality concerns and guest issues.
• Reinforce compliance with food safety standards, sanitation, and procedures.
• Demonstrate best practices for food preparation, holding, cleanliness, POS systems, and back-office routines.
• Use Salesforce and other systems to document activity, track follow-ups, and coordinate cross-functional work.
• Partner with Store Opening teams to support transitions from opening through stabilization and growth.
• Participate in business unit planning to ensure consistent execution across markets.
• Support field initiatives at food shows and training events as assigned.
• Assist Store Opening teams with pre-opening and opening activities as directed.

Skills

Coaching

Communication

Relationship-building

Problem-solving

Travel readiness

Independent work

Tools

Salesforce

Microsoft Office Suite

Job description

Krispy Krunchy Foods seeks an Operator Success Coach to act as a field-based partner driving operator growth, food quality, safety, and guest experience through coaching and execution support.

The role emphasizes strong communication, relationship-building, and problem-solving to influence operators and store teams across an assigned market. Travel up to 80% with occasional overnight stays is expected.