Field Operations Coach – Growth & Quality

Krispy Krunchy Foods; Charlotte (NC); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Résumé du poste

Krispy Krunchy Foods is seeking an Operator Success Coach to support operator growth and operational execution across our stores. This field-based role emphasizes coaching, food quality, safety, and guest experience while ensuring brand standards are consistently applied.

The ideal candidate will travel up to 80% (including overnights), work across multiple units, and partner with Operators and store teams to drive post-opening performance and sustained growth.

Qualifications

• ServSafe Food Manager Certification required or able to obtain within 60 days.
• 3–5 years in restaurant/foodservice operations; multi-unit/franchise experience preferred.
• Strong operational knowledge: food safety, sanitation, merchandising, labor, guest experience.
• Proven coaching, communication, and relationship-building skills.
• Willingness to travel up to 80%, including overnight trips; valid driver’s license.

Responsabilités

• Coach Operators on food quality, merchandising, promotions, labor, and execution.
• Conduct scheduled store visits to assess performance and drive improvements.
• Monitor KPIs, identify trends, and partner with Operators on action plans.
• Document observations and communicate with Operators and leadership.
• Provide onsite coaching using current manuals and training materials.
• Support operational challenges including food quality concerns and guest issues.
• Ensure compliance with food safety standards and sanitation procedures.
• Use Salesforce/Microsoft Office to document activity and track follow-ups.
• Collaborate with Store Opening teams for smooth transitions and growth.

Connaissances

Coaching

Communication

Relationship-building

Organizational skills

Travel readiness

Problem-solving

Outils

Salesforce

Microsoft Office

Description du poste

Krispy Krunchy Foods is seeking an Operator Success Coach to support operator growth and operational execution across our stores. This field-based role emphasizes coaching, food quality, safety, and guest experience while ensuring brand standards are consistently applied.

The ideal candidate will travel up to 80% (including overnights), work across multiple units, and partner with Operators and store teams to drive post-opening performance and sustained growth.