Operations Team Lead: Guest Experience & Events

skyzone; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Sky Zone Cincinnati is seeking a Team Lead to oversee daily operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. This hands-on, early-leadership role rotates through key areas to build responsibility, leadership experience, and the skills to run a shift like a pro.

You’ll step in as MOD when senior leaders are not on-site, coach teammates, drive guest experiences, ensure safety, and help deliver WOW service standards.

Qualifications

• Age 18+ required.
• Minimum 2 years in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, F&B, amusement/entertainment preferred.
• Proficiency with POS and MS Office; quick to learn new platforms.
• Availability for evenings, weekends, holidays.
• Reliable, self-motivated, organized.

Responsibilities

• Lead from the floor and set the tone to keep the park running at its best.
• Act as Manager on Duty (MOD) when senior leaders aren’t on-site.
• Coach team members and delegate across departments.
• Ensure safety compliance and incident reporting.
• Drive sales and promotions for park offerings.
• Oversee Birthday Parties, group events, and corporate outings.
• Maintain cleanliness and operational readiness of the park.
• Coordinate with management on safety and guest issues.

Skills

Leadership

Operations

Guest service

Safety compliance

Coaching

Sales

Event planning

Facilities management

Tools

POS systems

Microsoft Office

Teams

Job description

Sky Zone Cincinnati is seeking a Team Lead to oversee daily operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. This hands-on, early-leadership role rotates through key areas to build responsibility, leadership experience, and the skills to run a shift like a pro.

You’ll step in as MOD when senior leaders are not on-site, coach teammates, drive guest experiences, ensure safety, and help deliver WOW service standards.