Operations Team Lead — Guest Experience & Events

skyzone; Dublin (CA); On-site; USD 42,000 - 61,000; Full time

Job summary

Sky Zone is seeking a Team Lead to oversee daily operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. This hands-on, on-floor role will rotate through departments, stepping in as Manager on Duty when leadership is absent to keep park operations running smoothly.

You\'ll coach team members, drive guest satisfaction and membership sales, ensure safety and cleanliness, and coordinate scheduling and events while embodying Sky Zone\'s WOW service standards.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence and safety.
• Provide on-the-floor leadership by coaching and delegating to Team Members across departments.
• Lead rotations through key operational areas to maintain guest experiences and flow.
• Drive guest engagement, membership and program sales with Sky Zone offerings.
• Enforce safety policies and ensure opening/closing procedures are followed.

Skills

Leadership experience

Customer service

Availability evenings weekends andholi

Tools

POS systems

Microsoft Office

Job description

Sky Zone is seeking a Team Lead to oversee daily operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. This hands-on, on-floor role will rotate through departments, stepping in as Manager on Duty when leadership is absent to keep park operations running smoothly.

You\'ll coach team members, drive guest satisfaction and membership sales, ensure safety and cleanliness, and coordinate scheduling and events while embodying Sky Zone\'s WOW service standards.