Onsite Team Lead - Operations & Guest Experience

Sky Zone; Duluth (MN); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental coverage

Vision coverage

401k plan

Résumé du poste

Sky Zone, part of CircusTrix, is seeking a hands-on Team Lead for full-time, on-site operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when needed to keep the park running at peak guest satisfaction.

You will lead from the floor, coach teammates, and drive guest engagement while ensuring safety and consistent shift procedures. This role emphasizes growth into higher leadership levels within a fast-paced entertainment setting.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Ability to work evenings, weekends, and holidays.
• Strong interpersonal and communication skills; able to coach and lead.

Responsabilités

• Act as Manager on Duty when on-site leaders are absent and ensure safety and guest satisfaction.
• Provide on-the-floor leadership, coaching team members across departments.
• Rotate across Programs, Café, Front Desk, Events to maintain flow.
• Drive membership and park experience sales and upsell opportunities.
• Oversee safety procedures and incident reporting.

Connaissances

Leadership

Guest service

Communication

Team coaching

Flexibility

Outils

POS systems

MS Office/Teams

Description du poste

Sky Zone, part of CircusTrix, is seeking a hands-on Team Lead for full-time, on-site operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when needed to keep the park running at peak guest satisfaction.

You will lead from the floor, coach teammates, and drive guest engagement while ensuring safety and consistent shift procedures. This role emphasizes growth into higher leadership levels within a fast-paced entertainment setting.