Team Lead, Onsite Ops & Guest Experience

CircusTrix, LLC; Little Rock (AR); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company matching

Job summary

Sky Zone, part of CircusTrix, seeks a Team Lead to drive daily park operations and guest experiences across Sales & Service, Parties & Events, and F&B/Facilities. You will rotate through key areas and act as Manager on Duty when leaders aren’t present, coaching teams to deliver WOW service.

We value hands-on leadership, reliability, and the ability to thrive in a fast-paced environment. This full-time onsite role offers competitive benefits and a path to higher responsibilities.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams.
• Availability to work evenings, weekends, and holidays when the park is most alive.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands-on, team-first mindset, you’re quick to jump in where needed and support others without being asked.
• A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Oversee execution of birthday parties, group events, and corporate outings delivering memorable experiences.
• Lead front desk performance and membership sales while delivering service excellence.
• Oversee maintenance of equipment, attractions, and cleanliness across the park.
• Manage inventory and ordering of cafe items; ensure health and safety standards.

Skills

Leadership experience

Operations experience

Customer service

POS systems

Team motivation

Flexible scheduling

Tools

POS software

Microsoft Office

Teams

Job description

Sky Zone, part of CircusTrix, seeks a Team Lead to drive daily park operations and guest experiences across Sales & Service, Parties & Events, and F&B/Facilities. You will rotate through key areas and act as Manager on Duty when leaders aren’t present, coaching teams to deliver WOW service.

We value hands-on leadership, reliability, and the ability to thrive in a fast-paced environment. This full-time onsite role offers competitive benefits and a path to higher responsibilities.