Onsite Team Lead — Guest Experience & Ops

Sky Zone; Silverdale (WA); Presencial; USD 26.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

401k with company match

Descripción de la vacante

Sky Zone is seeking a hands-on Team Lead for onsite operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when needed to keep the park running smoothly and safely.

Lead by example, coach staff, and drive guest satisfaction and park performance. You should be comfortable working in a fast-paced environment, be at least 18, have supervisory experience, and be ready to grow into higher levels of responsibility with Sky Zone’s

Formación

• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Ability to move throughout all areas of the park and lift up to 20 pounds as needed.

Responsabilidades

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring safety and guest satisfaction.
• Coach team members on service excellence and drive membership and park offerings.
• Ensure opening/closing procedures are followed and park cleanliness is maintained.

Conocimientos

Leadership

Operations management

Guest service

Sales & service

Descripción del empleo

Sky Zone is seeking a hands-on Team Lead for onsite operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when needed to keep the park running smoothly and safely.

Lead by example, coach staff, and drive guest satisfaction and park performance. You should be comfortable working in a fast-paced environment, be at least 18, have supervisory experience, and be ready to grow into higher levels of responsibility with Sky Zone’s