Park Operations Team Lead—Guest Experience & Sales

skyzone; Aurora (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Sky Zone, part of CircusTrix, is seeking a Team Lead to drive operations on the floor and coach teams across Sales & Service, Parties & Events, and Food & Beverage. You will act as MOD in the GM/OM’s absence and ensure guest delight, safety, and process adherence. This role offers hands-on leadership in a fast-paced, dynamic environment.

You’ll develop your leadership skills, manage schedules, and support a range of park functions to keep the guest experience seamless and engaging.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience preferred.
• Comfort with POS systems and basic tech tools.

Responsibilities

• Act as Manager on Duty (MOD) when leaders are away and ensure safety and smooth operations.
• Coach and support team members across departments to deliver excellent guest experiences.
• Lead front desk, sales, parties, cafe, and facilities to maintain guest flow and quality.
• Ensure opening/closing procedures and incident reporting are completed accurately.

Skills

Leadership

Operations

Customer service

Sales & upsell

Safety compliance

Team coaching

Tools

POS systems

Microsoft Office

Team collaboration tools

Job description

Sky Zone, part of CircusTrix, is seeking a Team Lead to drive operations on the floor and coach teams across Sales & Service, Parties & Events, and Food & Beverage. You will act as MOD in the GM/OM’s absence and ensure guest delight, safety, and process adherence. This role offers hands-on leadership in a fast-paced, dynamic environment.

You’ll develop your leadership skills, manage schedules, and support a range of park functions to keep the guest experience seamless and engaging.