Operations Team Lead – Guest Experience

skyzone; Florence (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Sky Zone, a CircusTrix brand, is seeking a Team Lead to oversee front-line operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role is hands-on, with responsibilities including acting as Manager on Duty when leadership isn't on-site, coaching team members, and ensuring guest experiences meet Sky Zone's WOW service standards.

You will rotate through key areas, drive membership sales, maintain safety compliance, and help keep the park running smoothly during

Qualifications

• Minimum of 2 years in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach team members to deliver WOW service and maximize guest satisfaction.
• Lead operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities.
• Ensure safety, cleanliness, and adherence to opening/closing procedures.
• Drive membership and program sales and oversee guest interactions to promote park offerings.

Skills

Operations experience

Leadership experience

Retail sales

POS systems

MS Office

Job description

Sky Zone, a CircusTrix brand, is seeking a Team Lead to oversee front-line operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role is hands-on, with responsibilities including acting as Manager on Duty when leadership isn't on-site, coaching team members, and ensuring guest experiences meet Sky Zone's WOW service standards.

You will rotate through key areas, drive membership sales, maintain safety compliance, and help keep the park running smoothly during