Park Operations Lead & Manager-on-Duty

skyzone; Merced (CA); Vor Ort; USD 42.000 - 63.000; Vollzeit

Zusammenfassung

Sky Zone is seeking a Team Lead to join our onsite Operations team. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty as needed to keep the park running smoothly.

You’ll coach the team, drive guest engagement, and ensure safety and operational excellence across shifts, while delivering Sky Zone’s WOW service standards.

Qualifikationen

• Minimum 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Availability to work evenings, weekends, and holidays.
• Must be 18 years of age or older.

Aufgaben

• Lead from the floor and set the tone for the team to ensure peak park performance.
• Act as Manager on Duty (MOD) when senior leaders are off-site and maintain safety compliance.
• Coach and delegate to Team Members across departments to deliver guest experiences.
• Rotate into Sales & Service, Parties & Events, or Food & Beverage/Facilities as needed.
• Drive guest engagement, promote park offerings, and support membership sales.
• Ensure openings, closings, and shift procedures are executed with consistency.

Kenntnisse

Leadership

Supervisory experience

Guest service

Operations

Scheduling

Team coaching

Tools

POS systems

MS Office/Teams

Jobbeschreibung

Sky Zone is seeking a Team Lead to join our onsite Operations team. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty as needed to keep the park running smoothly.

You’ll coach the team, drive guest engagement, and ensure safety and operational excellence across shifts, while delivering Sky Zone’s WOW service standards.