Operations Team Lead — Guest Experience & Events

Sky Zone, Inc.; Torrance (CA); Sur place; USD 21 000 - 31 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision coverage

401k with company matching

Résumé du poste

Sky Zone, Inc. in Torrance, CA is seeking a Team Lead to supervise and support daily park operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as on‑duty management to ensure guest experiences are outstanding and safety is prioritized.

Ideal candidates are 18+, with 2+ years in operations or guest-facing roles and prior supervision. A hands‑on, proactive leader who thrives in a fast‑paced environment will fit well.

Qualifications

• Minimum age 18 years.
• At least 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Proficiency with POS systems and Microsoft Office; ability to learn new platforms.

Responsabilités

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure opening/closing/shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.
• Lead Rotational Leadership Development tasks: Front desk performance, Sky Zone WOW service, coaching for conversions and satisfaction.
• Oversee Parties & Events: scheduling, staffing, upsell opportunities, event execution to ensure guest delight.
• Lead Food & Beverage & Facilities: inventory, health standards, equipment maintenance, and facilities projects.

Outils

POS systems

Microsoft Office

Teams

Description du poste

Sky Zone, Inc. in Torrance, CA is seeking a Team Lead to supervise and support daily park operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as on‑duty management to ensure guest experiences are outstanding and safety is prioritized.

Ideal candidates are 18+, with 2+ years in operations or guest-facing roles and prior supervision. A hands‑on, proactive leader who thrives in a fast‑paced environment will fit well.