Operations Support Specialist – Hub & Customer Service

FedEx Group; Wichita (KS); On-site; USD 17,000 - 28,000; Full time

Job summary

Federal Express Corporation in Wichita, KS is seeking a detail-oriented clerk to handle clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages to optimize delivery time and serve as the first contact for customers with a variety of issues.

The role requires strong data entry, word processing and report-building skills, with the ability to multitask in a fast-paced

Qualifications

• High School Diploma or GED required.
• Two years of customer service, clerical, or related experience required; dock/DC setting preferred.
• Typing, data entry, and use of phone, copier, and fax.
• Experience with Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operations, including photocopying, filing, faxing, emailing and answering phones.
• Enter and review data in systems and compile regular and ad-hoc reports.
• Serve as frontline customer service to address inquiries and resolve issues.
• Assist with audits by retrieving data and files for review.
• Support loss prevention efforts by researching missing packages and reviewing damaged claims.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web-based applications

Job description

Federal Express Corporation in Wichita, KS is seeking a detail-oriented clerk to handle clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages to optimize delivery time and serve as the first contact for customers with a variety of issues.

The role requires strong data entry, word processing and report-building skills, with the ability to multitask in a fast-paced