Operations Admin Specialist: Logistics & Customer Care

Federal Express Corporation; Roanoke (VA); On-site; USD 26,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a detail‑oriented individual to perform clerical and administrative tasks across hub and station operations, including linehaul and customer service. You will manage data entry, respond to customer inquiries, and support quality assurance and loss prevention efforts to optimize delivery times.

The role requires multi-tasking in a fast-paced environment, with strong Microsoft Office skills and a commitment to accuracy.

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical or related experience required.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Serve as frontline customer service to receive, resolve and/or escalate inquiries and issues.
• Review, research and/or enter data in systems to support respective functional area.
• Assist with audits and retrieve data/files for review as needed.
• Ensure accurate scan statuses and support timely delivery.
• Track metrics and compile weekly reports for management.

Skills

Typing

Data entry

Phone usage

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a detail‑oriented individual to perform clerical and administrative tasks across hub and station operations, including linehaul and customer service. You will manage data entry, respond to customer inquiries, and support quality assurance and loss prevention efforts to optimize delivery times.

The role requires multi-tasking in a fast-paced environment, with strong Microsoft Office skills and a commitment to accuracy.