Hub Operations & Customer Support Administrator

FedEx Group; Hewitt (TX); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a detail‑oriented clerk to support hub and station operations, handling administrative tasks and frontline customer inquiries. The role emphasizes timely resolution of issues, data entry accuracy, and collaboration with management to ensure efficient delivery operations.

Responsibilities include managing clerical tasks, data entry, reporting, and assisting with QA and loss prevention activities while maintaining high attention to detail in a fast-paced

Qualifications

• High school diploma or GED required.
• Two years customer service, clerical or related experience required; dock operations or distribution center experience preferred.
• General business skills: typing, data entry, phone, copier and fax.
• Customer service skills to respond to requests professionally.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering phones).
• Enter data in systems and compile regular/adhoc reports for management.
• Serve as frontline customer service to receive, solve, or escalate inquiries.
• Assist with BCSA audit data retrieval and review.
• Support QA/Loss Prevention functions including address searches and ensuring package condition for delivery.
• Enter IC settlement information and maintain DOT files; track metrics and prepare weekly reports.

Skills

Typing

Data entry

Phone usage

Customer service

Time management

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail‑oriented clerk to support hub and station operations, handling administrative tasks and frontline customer inquiries. The role emphasizes timely resolution of issues, data entry accuracy, and collaboration with management to ensure efficient delivery operations.

Responsibilities include managing clerical tasks, data entry, reporting, and assisting with QA and loss prevention activities while maintaining high attention to detail in a fast-paced